Palram Roma Garden Gazebo

SHIPPING

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment

If your order is in stock and we process the charges to your credit card, it will ship within 5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at info@upgradedoutdoorliving.com

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to info@upgradedoutdoorliving.com and we will process an insurance claim on your behalf.

REFUND & CANCELLATION POLICY

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Cancellations

All cancellations are subject to a 5% administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order.

Returns

All returns are subject to the manufacturer's return policy as well as a 5% administration fee. 

Based on the manufacturer's policy, you might be able to return your order up to 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase.

In order to be eligible for a refund, you must return your order to the address we provide to you.

There are no guarantees that you will receive a refund for a return. Based on the manufacturer's policy, as well as the condition of the item returned, there are certain situations where no refunds or only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery
• Manufacturer's restocking or return fee

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@upgradedoutdoorliving.com.

Exchanges

All exchanges are based on the manufacturer's exchange policy. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@upgradedoutdoorliving.com and send your item to the address we provide to you.

Shipping

To return your product, you should mail your product to the address we provide to you. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund or you will be expected to pay for the return shipping costs up front, based on the manufacturer's policy.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Free shipping on all U.S. orders 

At Upgraded Outdoor Living, you don't have to pay for shipping for any purchase you make delivered in the United States. When shopping on our site, you don't have to worry about adding shipping costs to the final price of the product like you would on other sites. We don't charge you for shipping so that you will have an easy and straightforward shopping experience.

Best selection on the internet 

We are one of the only sites on the internet specifically focused on outdoor living space products like Gazebos, Pergolas and Patio Furniture. This means that we provide the largest variety of these products on the internet. Most sites only sell a few of a particular product, but not us. If you want to buy a product to upgrade your outdoor living space, we are your one-stop shop!

Exceptional value & outstanding customer service 

Upgraded Outdoor Living is your specialist for all Gazebos, Pergolas, Patio Furniture and more. We sell our products at the lowest possible prices our manufacturers will allow so that we can pass the savings on to you. We know that you have other options, which is why we want to earn your business by providing you the lowest possible price along with the best customer service you have ever experienced. We live by the golden rule, we treat our customers the way we would want to be treated.

100% secure online ordering 

Our store is Payment Card Industry Data Security Standard (PCI DSS) compliant. This means that you don't have to worry about the security of your data. You can rest easy knowing that we leverage the best PCI technology in the industry.  From our network, to your card data, we maintain the strongest levels of security to ensure your data is secure. 

Responsive expert support 

Because we only sell outdoor living space products, we know these products better than anyone else, which allows us to pass that expertise on to you. From online chat to a direct phone number, we want to answer any questions you may have about the products we sell or any other part of the purchasing process on our site. We are available when you need us and we promise to respond to your chat, phone call, or email as soon as we possibly can. 

100% satisfaction guarantee

At Upgraded Outdoor Living, it is our goal to ensure you are completely satisfied with your experience shopping with us. Please rest assured that we will do everything within our power to ensure you have the best possible experience when visiting our website and when interacting with our team. The bottom line is, if for whatever reason you aren't happy, we want to make it right!